Security & Privacy
What Does Our Privacy Policy Include?
Our Policy covers the way you collect, use, protect, and share your personal information on our websites and mobile services where this Policy has been published.
Our Policy focuses on personal information, that is, the information that identifies you or that can reasonably be linked with information that serves to identify you.
For example, when you place an item in a section or place an order online, we collect personal information, such as your name, address, telephone number, and information from your credit or debit card.
What is our Commitment of Responsibility?
We require our associates, business partners, and service providers to use your personal information correctly and appropriately.
We have designated a team of trained associates who are responsible for helping to ensure that this Policy is met. We require that all those who handle personal information of clients do so in the correct manner and in accordance with our policies.
What types of information do we collect?
We collect two types of information: (1) information we receive from you and (2) information we receive from third parties. The information we receive from you includes what you share with us, such as when you create an account on one of our websites. This also includes the information you provide through technology, such as through a cookie that is stored on your computer when you visit our websites. We also receive information from other sources that help us complement our records, improve the personalization of the services we offer, and detect fraud. Our objective is to limit the information we collect only to the information required for the operation of our operations.
We collect information to offer you the products and services you request and to improve your shopping experience. We collect information about you in various ways when you interact with us on the websites, and in the mobile services.
Information We Receive from You.
You share your information with us in various online. For example, you share information when:
Make a purchase, or another transaction with us online;
Create an account on our website or mobile services;
Make a transaction or request a service where we collect information;
Request customer service or contact us;
Post a review or comment on any of our pages on social networks, or publish a rating, review or other type of content generated by users on any of our websites or mobile services; and Participate in a contest, raffle, promotion, or survey.
When you take part in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, telephone number, date of birth, and payment information.
You, too, through technology, give us information in other ways. Some of this information can be linked personally to you. This information helps our websites and mobile services work properly, and helps our marketing and analysis work, which is the work we do to better understand the needs of our customers and to provide information about our products and services.
These are some examples:
Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as your Internet Protocol (IP) address, the type of mobile device you use, the operating system and browser of your device, a unique device identifier, the address of the reference websites, the route that you has continued within our websites, and some other information regarding your session within our websites.
Navigation Information: We use our own and third party technologies such as cookies, web access monitors (web beacons), and mobile device identifiers to collect information on the use of our websites and mobile services. We use these tools to offer a continuous and more personalized shopping experience for you. As examples: cookies allow us to offer you relevant information as you use our sites or when you return to them; web beacons let us know if a certain page has been visited, if an email message was opened, or if the advertisements published on our websites and other sites have been effective. For more information, read below "What are your options?"
Location Information: We can collect information about your location
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Information We Receive from Other Sources
We receive information about you from other sources that help us correct or supplement our records, improve the quality or personalization of the services we offer, and prevent or detect fraud situations.
How do we use your Personal Information?
We use your personal information to offer and provide products and services, to satisfy your product requests, or as a support to personalize the benefits we offer you. We also use your personal information to support our operations, such as fraud prevention, marketing operations and legal functions.
Some examples include:
• Satisfy your requests for products and services and communicate with you regarding such requests;
• Register and maintain your account;
• Provide customer service and alert you with product information, including recalls;
• Help us personalize our service offers, websites, mobile services, and advertising;
• Help us improve your experience on our websites and mobile services;
• Send you information about our products, services, and promotions;
• Respond to reviews, comments, and other feedback you give us;
• Protect the security and integrity of our websites, mobile services, and our business; Y
• Analyze the information to better understand our customers and meet their needs.
To do this, we combine personal and non-personal information, collected online and offline, including information we receive from third parties. We also transfer or share your personal information with our group of allied companies, for these purposes, as allowed by law.
How Do We Share Your Personal Information Outside of Aladyn?
We will not sell or rent your personal information, except in the case that our company is merged, sold or partially or fully reorganized. We may share your personal information in certain limited circumstances, such as to carry out the activities of our business, when required by law, or with your authorization.
We will not share your personal information outside of our company, except in the following circumstances:
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Service providers.
We share personal information about you with service providers that help our business activities, including transportation providers, billing and reimbursement providers, card payment processors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or in other locations where Aladyn or such providers have facilities.
Products and Services Offered by Other Companies
Sometimes we will allow other companies to offer their products or services to our customers. You may purchase products or services from these other companies on our websites or mobile services. When you buy these products, we identify the other company and share with this company the personal information related to the purchase of your products and services.
Legal Requirements and Protection of Our Company and Other Companies
We may share your personal information in other special circumstances, including situations in which the law requires disclosure, or in which we believe that sharing it will help protect the safety, property, or rights of Aladyn, our customers, our associates , or of other people. Examples include:
• Protect customer information;
• Identify and address situations of fraud or financial risk;
• Respond to a search warrant or other valid legal investigation; Y
• Respond to a research organization in case of non-compliance with an agreement or violation of the law.
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Business Transfers
In the event that all or part of our business is merged, sold or reorganized (including transfers made as part of an insolvency or bankruptcy process), personal information about you may be shared with the successor company. We will use reasonable measures to help ensure that any successor deals with your information in accordance with this Policy.
With your Authorization
In any circumstance other than those described above, we will request your affirmative consent before sharing your personal information outside of our company, and we will not sell or rent your personal information.
What are your options?
You have options for the different ways in which we collect, use and share your personal information.
We can send you marketing communications. You can tell us your Aladyn marketing preferences by visiting the preferences section of your account on our website.
Some of our mobile services use information about the location of your device. You can adjust the configuration of your mobile device at any time to control whether your device communicates this location information. In addition, we may offer you control over the use we make of the location information of your mobile device.
We want to offer you options for the different ways in which we collect, use and share your personal information. These options are described below.
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Marketing Preferences
When we send you marketing communications, we use the following standards:
We use a standard to choose the option for automated telephone and text messages. We use a standard to choose the option to share personal information with companies that do not belong to our corporate family of companies for use in direct marketing activities, such as sending promotions. Choosing an option means that we will only carry out this activity if we have your manifest authorization.
We use a standard to choose the exclusion or cancellation of the service for email or other communications, such as traditional postal mail. Choosing an exclusion means that we can contact you, but we will stop doing it when you ask for it, as described below.
You can tell us your marketing preferences by visiting our Communications on Preferences and Alerts page. The Communications on Preferences and Alerts page allows you to update or modify at any time your preferences on how to receive marketing materials.
If you contact us by email, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. Please allow enough time for your marketing preferences to be processed. It can take up to ten days to process your requests related to email and up to 30 days to process your requests related to phone calls, text messages, and disclosure of information with your authorization.
Please note that, even if you have chosen not to receive marketing communications from us, we may contact you for transactional purposes or for information. Some examples are customer service contacts, product information, service notices or reminders, or product recall notices in the market. We may also need to contact you to ask questions or request information related to your orders.
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Advertising Preferences Based on your Interests
We personalize your experience on our sites and mobile services by showing you ads chosen according to your interests. For example, if you search or purchase electronic items with us or on other sites, we can show you electronic goods ads while browsing the Internet.
We show you ads related to Aladyn or our advertising partners. We are part of ad networks that could use your browsing history between participating websites and mobile services to show you ads based on your interests. You may also see Aladyn ads on participating websites and mobile services based on your browsing habits. If we do not have your authorization, we will not share your personal information with the companies that advertise on our websites.
Mobile Device Location Configuration
Some of our mobile services use the location information of your device. You can adjust the configuration of your mobile device at any time to control whether your device communicates this location information. See the instructions on your device to learn more about this configuration. In addition, we may offer you control over the use we make of the location information of your mobile device. Read the "What Types of Information We Collect?" Section above to see more information about the type of location information we collect.
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How Can You Access and Update Your Personal Information?
We offer you several ways you can access to view or update your personal information, including contact and account information. We take reasonable measures to keep your personal information accurate and complete.
You can access and update your personal information, including contact information and your account, in the following ways:
• If you have created an account on one of our websites, log in to access your account. Once you have done so, you can enter and update your own contact and payment information, as well as the contact information of beneficiaries or recipients that you have designated.
• Contact us through any of the forms indicated in the "Contact Us" section that appears at the end of this Policy. Include your current contact information, the information you want to access, and the requested changes. We will give you the requested personal information if it is reasonably available, unless it affects the privacy of others, and under the reasonable limitations provided by law and internal procedures. Otherwise, we will describe the types of information we normally collect. We will give you access and make the modifications you request, or we will give you an explanation of the actions that we may apply with respect to your request.
• If you need access to personal information related to a specific service provided to you by a service provider or business partner of Aladyn, we will refer you to that service provider or business partner. Please contact us through the "Contact us" section below.
How do we protect your Personal Information?
We recognize the importance of maintaining the security of our clients' personal information. We use reasonable security measures, including physical, administrative, and technical protections, to protect your personal information.
We have a team of associates who are responsible for helping to protect the security of your information. We use reasonable security measures, including administrative, and technical, for when you purchase on our websites and through our mobile services. These measures may include access controls or other physical security protections, information security policies and technologies, procedures that help ensure proper disposal of information, and training programs.
Here are some examples of the security measures we use to protect your personal information:
• Passwords are required to access your online account and help protect your account information. Please keep this password confidential.
• Encryption technology, called SSL (Secure Sockets Layer), helps protect your personal information in certain areas of our websites during transportation over the Internet. The presence of SSL encryption can be indicated by the letters https in the URL of the browser or by the image of a closed padlock or a solid key in the browser window. These indicators may not be present in mobile services that use SSL.
• For payment card information, we use secure networks, encryption and other methods of protecting cardholder data.
Who Can I Talk to at Aladyn About the Privacy Policy?
Contact our Customer Service department for comments on shopping experience, marketing preferences, and questions or comments in general.
info@aladyn.co
How will I know if this Policy is Modified?
We will give additional notices about significant updates. We will publish the date of the last update of the Policy at the top of the Privacy Policy.
Please check our Privacy Policy periodically to see if it has changed.